Terms & Conditions
Welcome to Velta. By accessing our website or purchasing from us, you agree to the following Terms & Conditions. If you have questions, please contact us at [email protected] or +6012-226 1777.
1. General
These Terms & Conditions govern your use of the Velta website and the purchase of Velta products including water purifiers, hydrogen devices, scent diffusers, and air purifiers.
We may update or revise these Terms at any time. Continued use of our website indicates acceptance of the latest version.
2. Eligibility
By making a purchase, you confirm that:
- You are 18 years old or above, OR
- You have permission from a parent/guardian.
You also confirm that all information provided to us is accurate and complete.
3. Product Information & Availability
We work to ensure accuracy in product descriptions, images, and specifications. However, actual colours, finishes, and designs may vary slightly due to lighting, batch variations, or display settings.
We reserve the right to:
- Modify product specifications
- Stop or discontinue any model
- Correct any errors or omissions
- Update pricing without prior notice
All orders are subject to stock availability.
4. Pricing & Payment
All prices are listed in Malaysian Ringgit (RM) unless stated otherwise.
You agree that:
- Prices may change without notice
- Promotions apply while stocks last
- Payment must be completed before delivery or installation
Accepted payment methods include:
- FPX
- Credit/Debit Cards
- Online Banking
- E-Wallets
Bank Transfer / In-Store Payment
5. Delivery
We deliver across Malaysia. Delivery timelines depend on:
- Stock availability
- Location
- Installation requirements
- Scheduling availability
We will notify you if any unexpected delays occur.
6. Installation (Where Applicable)
Some products require installation (e.g., water purifiers).
By scheduling installation, you agree that:
- An adult must be present
- The installation area is safe, accessible, and suitable
- Additional charges may apply for extra piping, fittings, drilling, or relocation
Missed appointments may incur a rescheduling fee.
7. Returns & Refunds
7.1 Change-of-Mind Returns
For hygiene, safety, and installation reasons, we do not accept change-of-mind returns or refunds once a product has been opened, used, or installed.
This applies to:
- Water Purifiers
- Hydrogen Devices
- Scent Diffusers
- Air Purifiers
Once installed or operated, the unit is considered used and cannot be returned.
This policy follows industry standards also practised by Novita, Coway, Cuckoo, Wells, and similar appliance brands.
7.2 Unopened / Unused Products
If the product is:
- unopened
- unused
- in original packaging
…you may request a return within 7 days of receipt.
Conditions:
- Packaging must remain intact
- All accessories/manuals included
- Customer covers return shipping or drop-off
- Inspection will be performed before approval
Refunds (if approved) will be issued via the original payment method.
7.3 Wrong Item or Missing Parts
If you received:
- the wrong model
- missing accessories
- incorrect colour or variant
Please notify us within 48 hours with photos or video. We will arrange a correction, replacement, or supply the missing parts.
7.4 Damaged / Defective on Arrival (DOA)
If your product arrives damaged or has a manufacturing defect:
- Notify us within 48 hours
- Provide photos/videos
- Provide serial number & proof of purchase
We may send a technician for inspection. If confirmed defective, we will repair or replace the item.
Refunds are only provided if replacement is not possible.
7.5 Non-Eligible Returns
Returns/refunds cannot be accepted for:
- Change of mind after opening or installation
- Normal operating sounds, speeds, or tolerances
- Normal taste adjustments of new RO filters
- Minor cosmetic issues not affecting performance
- Damage from misuse, accidents, pests, or voltage fluctuation
- Consumables (filters, essential oils) once opened
- Products without valid serial numbers
Third-party modifications or unauthorised repairs
8. Warranty Coverage
Warranty starts from the purchase date and covers manufacturing defects only.
Hydrogen Devices
- HydroVitality — 3 Years Warranty
- HHuhu Hydrogen Water Device — 2 Years Warranty
- HHuhu Hydrogen Inhaler — 2 Years Warranty
Water Purifiers
- Standard Warranty — 1 Year
- Optional Extended Warranty Plans available (paid)
Air Purifiers
- 1 Year Warranty
Scent Devices
Warranty does NOT cover damage caused by:
- Misuse or accidents
- Improper installation
- Voltage issues
- Water source contamination
- Pests
- Wear and tear
- Unauthorised repair/modification
Refer to our Warranty Policy for full details.
9. Service & Maintenance
Some products require periodic maintenance (e.g., filters). You agree to follow the maintenance schedule using Velta-approved parts to ensure proper operation.
Service fees apply for:
- Out-of-warranty issues
- Damage caused by user handling
- On-site support (depending on location)
10. Intellectual Property
All graphics, texts, images, and product materials on this website belong to Velta or are used with permission.
You may not reuse, reproduce, or redistribute any content without written approval.
11. Privacy
Your personal information is collected and used in accordance with our Privacy Policy. We do not sell or rent your data to third parties unrelated to your order or service.
12. Limitation of Liability
To the maximum extent permitted by Malaysian law, Velta is not responsible for:
- Loss of income
- Loss of data
- Incidental or consequential damages
- Issues caused by misuse or unauthorised modifications
- Damage caused by water pressure, water quality, pests, or electrical supply
Our liability is limited to the amount paid for the product.
13. Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be handled in Malaysian courts.
14. Contact Information
Velta Showroom, Experience Centre & Service Hub LG3-05, LG3-02, OOAK Retail, Kiara 163 Jalan Kiara 4 50480 Kuala Lumpur, Malaysia
Phone: +6012-226 1777
Email: [email protected]